Reference

How sbajee Handles Your Personal Data

When you open an account with sbajee and make deposits through bKash, Nagad, or Rocket, you share personal and financial details with us.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteNo third-party data sellingBangladesh-aware data handling

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HOW WE PROTECT IT

Data Security and Account Privacy Practices

We apply encryption to data stored in your account and to data in transit between your device and our servers. Payment data linked to bKash, Nagad, and Rocket transactions is handled under strict access controls — only the systems that need it for payment verification can read it. We keep account records for as long as your account is active and for a reasonable period after closure, consistent with our legal obligations. You can request a copy of your data or ask us to delete it at any time through the support paths listed on this page.

Encryption in Transit All data moving between your device and our servers is encrypted. This covers login, account updates, and payment details submitted via bKash, Nagad, or Rocket.

Cookie and Session Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not use cookies to track you across unrelated third-party websites.

Data Retention Policy Account data is held while your account is active. After closure, we retain only what our legal obligations require, then delete or anonymise the rest.

Access and Correction Rights You have the right to request a copy of your personal data, correct inaccurate details, or ask for deletion. Submit the request through live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove personal data held in your sbajee account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at our support address, or through the in-app help widget on both Android and iOS. Responses to data requests are handled in the order received; we aim to acknowledge every request and will follow up with next steps.

Team online

Live Chat

Open the chat icon inside your account dashboard to connect with our support team and raise a data access or deletion request directly.

Email Support

Send your privacy request to our support email address. Include your registered phone number so we can locate your account record quickly.

In-App Help

Use the help widget in the sbajee mobile app on Android or iOS to submit a privacy query. Your account session is already verified, which speeds up the process.

What We Collect and Why It Matters

sbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — name, email address, phone number, and account credentials. When you make a deposit through bKash, Nagad, or Rocket, we record transaction identifiers and wallet references to verify the payment and credit your account correctly. We do

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not store your bKash PIN, Nagad PIN, or Rocket PIN at any point; those credentials stay between you and your mobile wallet provider. We also collect device and session data — your browser type, IP address, and session timestamps — to detect unusual login activity and
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protect your account from unauthorised access. This data is used solely for account verification, fraud prevention, and service delivery. We do not sell, rent, or trade your personal data to advertising networks or unrelated third parties. Where we share data with payment processors or identity verification
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services, those partners are bound by confidentiality agreements. Your use of sbajee and the applicability of this policy depend on your local law and the eligible regions where the service operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on sbajee

These are the questions we hear most often about how we handle account data, wallet information, and your rights as someone who uses our service. If your question is not covered here, contact support through live chat or email.

No. Your bKash, Nagad, or Rocket PIN is entered in your wallet app and never passes through our system. We only receive a transaction reference to confirm the deposit.

We hold your registration details — name, phone number, email — plus account activity logs, payment transaction references, and device session data used for security verification.

Yes. Contact support via live chat inside your account dashboard or by email. Include your registered phone number and we will locate your record and respond with next steps.

Submit a deletion request through live chat or email support. We will process it in line with our retention obligations — some records may be kept where the law requires it.

We share data only with payment processors and identity verification partners needed to operate the service. Those partners are bound by confidentiality agreements. We do not sell your data.

Applicability depends on your local law and the eligible regions where sbajee operates. Access the service only where it is permitted under the laws of your jurisdiction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSbajee Glossary AccountRegister

How sbajee Handles Your Personal Data

Data Security and Account Privacy Practices

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Help

Common Questions About Your Privacy on sbajee

01 Does sbajee store my bKash or Nagad PIN?

02 What personal data does sbajee hold about my account?

03 Can I request a copy of the data sbajee holds about me?

04 How do I ask sbajee to delete my personal data?

05 Does sbajee share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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