Reference

How sbajee Handles Your Personal Information

Your account data, wallet details and activity on sbajee are collected and used only for the purposes set out in this page — and you have clear rights over all of it.

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PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If you have a question about how your data is stored, want to request a copy of what we hold, or need to flag a concern, our support team can help. Reach us through any of the channels below — our team handles account and privacy requests for Bangladesh.

Live Chat Support Start a live chat from your account dashboard. Describe your privacy concern and our team will confirm what data we hold and what steps we can take for you.
Email Your Request Send a written data request to our support email. Include your registered account name and the specific data you want reviewed, corrected or removed.
Account Settings Path Go to Settings inside your account, select Privacy, and review the permissions you have active. You can update communication preferences directly from that screen.
sbajee Data We Collect and Why We Use It

Data We Collect and Why We Use It

When you open an account, we collect the details you provide — name, contact information and your chosen payment method, whether that is bKash, Nagad or Rocket. We log your session activity and transaction history to keep your wallet and account secure. None of this is sold to third parties. We use your data to process deposits and withdrawals, verify your account

identity, and send you relevant account updates. Any wallet reference numbers tied to bKash, Nagad or Rocket are stored only as long as needed for transaction verification and dispute resolution.

HOW WE STAY ACCOUNTABLE

Our Commitments Around Your Data

We do not treat privacy as a checkbox. These are the four practices we keep consistent across every account on sbajee — from first deposit to withdrawal history.

Encrypted Connections

All data moving between your device and our servers travels over SSL encryption. This applies whether you are on mobile in Dhaka or on desktop — your session data stays protected in transit.

No Third-Party Data Sales

We do not sell, rent or trade your personal information to advertisers or data brokers. Your bKash, Nagad or Rocket wallet details are used only for your own transactions.

Minimal Data Retention

We keep your data only as long as your account is active or as required for transaction verification. Once that window closes, personal records are deleted or anonymised.

Identity Verification Scope

KYC verification is used strictly to confirm your account identity and satisfy withdrawal processing requirements. The documents you submit are not shared outside this process.

Key Privacy Terms You Should Know

These are the terms that come up most when account holders ask us about data handling. Plain definitions, no jargon.

What does 'personal data' mean in this context?

Personal data is any information that can identify you — your name, email, phone number, payment method reference or account login. We handle this under strict access controls.

What is KYC and why does sbajee require it?

KYC stands for Know Your Customer. It is an identity verification step required before withdrawals are processed, to confirm that the account belongs to the person requesting the funds.

What is a cookie and how does sbajee use it?

A cookie is a small file stored on your device by our site. We use cookies to keep your session active, remember your preferences and understand which parts of the lobby you visit most.

What does 'data retention' mean?

Data retention refers to how long we keep your account records. We hold data only as long as your account is open or as needed for transaction verification, then delete or anonymise it.

What is SSL and how does it protect my account?

SSL (Secure Sockets Layer) encrypts the connection between your browser and our servers. It means your login credentials, wallet references and session activity cannot be intercepted in transit.

What are 'third parties' in a privacy policy?

Third parties are companies or individuals outside sbajee. We share data with them only where necessary — for example, payment processors that handle bKash, Nagad or Rocket transactions on your behalf.

What Our Account Holders Ask About Privacy

These are the questions we hear most often from Bangladesh account holders about how we manage personal information, wallet data and account activity.

Yes. Send a request through live chat or our support email with your registered account name. We will confirm what personal data we hold and share it with you through your verified account contact.

Your bKash, Nagad or Rocket wallet references are passed only to the payment processor handling your transaction. They are never shared with advertisers or other third parties outside that process.

Log in, go to your account Settings, and select the Profile section. You can update your contact details there. For identity documents linked to KYC, contact support directly through live chat.

You can request account closure and data deletion through our support email. We will process it in line with our retention schedule — some transaction records may be kept for a limited period as required.

We log your session and game activity to keep your account accurate and to resolve any transaction disputes. This data is tied to your account only and is not shared outside our platform operations.

No. The same privacy practices apply whether you access your account from a mobile browser, an Android device or a desktop. SSL encryption and data controls are active across all access methods.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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